I've mentioned before how I am considered to have a complex personality type. I keep understanding that more and more. Then again, I think I may be becoming more complex.
So, here is an example of how my mind works.
First of all, let me make clear this does not affect me directly. I identified a potential problem the same day I went through training for the program mentioned below and wound up reaching an agreement which prevented just this problem. It does still affect many other people, though. If anything, the net effect for me is positive because I pick up more cases not handled by other CR's (clinical reviewers).
For work, we are expected to process 9 cases an hour and are paid by the case.
The new program I have written about before sends out an email every day stating a daily assignment for written cases. The general assignment is 12 written cases per day. The email we received this morning said a CR should be able to handle all 12 cases in 2 hours or less (average 10 minutes per case to review fax information and make outgoing calls if necessary).
Now, this does not change the established standard of processing 9 cases per hour. In 2 hours, that would be 18 cases. So the mandatory assigned cases already mean a CR is 6 cases behind every day. Maybe they can make up the difference, maybe not.
So, this not only decreases income but can have a negative effect on performance assessment.
I ran some arbitrary numbers. One CR who is thrown back by 6 cases per day loses 30 cases per week. Over 50 working weeks per year, that is 1500 cases per year. At $2 pay per case, each CR is losing $3000 income per year through this program. There is no additional pay for written cases or outgoing calls. Multiply that by an estimated 100 CR's working this program and the company is paying out $306,000 less per year.
Now, that sounds like a benefit to the company but not the case. It also means the company is able to process 153,000 fewer cases per year or must hire more CR's to do so, meaning they must pay for more benefits. It also means the company takes in less money by the amount above plus any amount above that the company charges per case.
Now, CR's that make less money than before this program or simply don;t make enough money are more likely to move on to another job. This results in the cost to recruit, hire and train new CR's. Since training is at least one month per CR, this is a considerable amount of money. And the numbers are actually somewhat larger than stated.
I did mention a short version of this to my supervisor. Much shorter.
Like I said, there is no benefit or requirement for me to do these calculations. This is just the way my head works.
So, here is an example of how my mind works.
First of all, let me make clear this does not affect me directly. I identified a potential problem the same day I went through training for the program mentioned below and wound up reaching an agreement which prevented just this problem. It does still affect many other people, though. If anything, the net effect for me is positive because I pick up more cases not handled by other CR's (clinical reviewers).
For work, we are expected to process 9 cases an hour and are paid by the case.
The new program I have written about before sends out an email every day stating a daily assignment for written cases. The general assignment is 12 written cases per day. The email we received this morning said a CR should be able to handle all 12 cases in 2 hours or less (average 10 minutes per case to review fax information and make outgoing calls if necessary).
Now, this does not change the established standard of processing 9 cases per hour. In 2 hours, that would be 18 cases. So the mandatory assigned cases already mean a CR is 6 cases behind every day. Maybe they can make up the difference, maybe not.
So, this not only decreases income but can have a negative effect on performance assessment.
I ran some arbitrary numbers. One CR who is thrown back by 6 cases per day loses 30 cases per week. Over 50 working weeks per year, that is 1500 cases per year. At $2 pay per case, each CR is losing $3000 income per year through this program. There is no additional pay for written cases or outgoing calls. Multiply that by an estimated 100 CR's working this program and the company is paying out $306,000 less per year.
Now, that sounds like a benefit to the company but not the case. It also means the company is able to process 153,000 fewer cases per year or must hire more CR's to do so, meaning they must pay for more benefits. It also means the company takes in less money by the amount above plus any amount above that the company charges per case.
Now, CR's that make less money than before this program or simply don;t make enough money are more likely to move on to another job. This results in the cost to recruit, hire and train new CR's. Since training is at least one month per CR, this is a considerable amount of money. And the numbers are actually somewhat larger than stated.
I did mention a short version of this to my supervisor. Much shorter.
Like I said, there is no benefit or requirement for me to do these calculations. This is just the way my head works.
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