It may not be a lot but I'm making forward movement again.
After work, cleaned the top of the engine block with the drill and brush attachment. Pulled the old lifters out. By then it was getting dark. Seems to be ready to reassemble on Thur. Last thing before that is getting the engine to turn. Once that happens, I think I can get it together in a few hours. Not overstating that idea. Call it being hopeful.
Bought some more file folders for the filing cabinet and started putting those to use tonight. Cleared all the ancient papers no longer needed out of the folders and went through piles of papers to get them organized and properly filed. Still have papers in other places but now that I'm getting it in a set order, it will be much easier.
My early shift today started off really well. I was averaging 11-12 cases per hour for the first 3 hours. Then the callers with DT's started in. After that, I got stuck by one after another. Multiple calls which lasted 15 minutes or more. So, started the day looking like I would hit my goal of 90 cases. In the end, wound up with 73, which was less than yesterday. Oh, well. Still more than 70. So, still slightly more money, just not as much as I was hoping for. I do note that my starting time still misses at least an hour of the busiest time of day. However, I was busy enough to not be able to get written cases done. Calls did come in back to back nearly all day.
Had one caller today who was a real hassle. I tried really hard to take her case through some route which would meet approval. I tried at least six different pathways but none of the information she gave me would work. Then she insisted to speak with a supervisor. I transferred her to a supervisor. Then was morbidly happy to check the case later and find the supervisor was unable to bring it to approval, either. (She did put it in urgent status, which I didn't think of. It only went to urgent because it was Medicare, which I forgot I could do. I was a little embarrassed I didn't think of that but I only think of urgent in medically necessary terms, which this case was not. Still a difference between paperwork side of medicine and clinical side. My mind is still stuck largely in clinical mode.)
Have a long to-do list. Better get to bed and try doing some of it before work in the morning.
After work, cleaned the top of the engine block with the drill and brush attachment. Pulled the old lifters out. By then it was getting dark. Seems to be ready to reassemble on Thur. Last thing before that is getting the engine to turn. Once that happens, I think I can get it together in a few hours. Not overstating that idea. Call it being hopeful.
Bought some more file folders for the filing cabinet and started putting those to use tonight. Cleared all the ancient papers no longer needed out of the folders and went through piles of papers to get them organized and properly filed. Still have papers in other places but now that I'm getting it in a set order, it will be much easier.
My early shift today started off really well. I was averaging 11-12 cases per hour for the first 3 hours. Then the callers with DT's started in. After that, I got stuck by one after another. Multiple calls which lasted 15 minutes or more. So, started the day looking like I would hit my goal of 90 cases. In the end, wound up with 73, which was less than yesterday. Oh, well. Still more than 70. So, still slightly more money, just not as much as I was hoping for. I do note that my starting time still misses at least an hour of the busiest time of day. However, I was busy enough to not be able to get written cases done. Calls did come in back to back nearly all day.
Had one caller today who was a real hassle. I tried really hard to take her case through some route which would meet approval. I tried at least six different pathways but none of the information she gave me would work. Then she insisted to speak with a supervisor. I transferred her to a supervisor. Then was morbidly happy to check the case later and find the supervisor was unable to bring it to approval, either. (She did put it in urgent status, which I didn't think of. It only went to urgent because it was Medicare, which I forgot I could do. I was a little embarrassed I didn't think of that but I only think of urgent in medically necessary terms, which this case was not. Still a difference between paperwork side of medicine and clinical side. My mind is still stuck largely in clinical mode.)
Have a long to-do list. Better get to bed and try doing some of it before work in the morning.
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